Telco 2.0: For extraordinary customer experiences


      The world is predicted to have 50 billion connected devices by 2020 thus, creating a unique connected world with richer, faster and more intelligent interactions and experiences. New platform to communicate are making a better world with increased connectivity that can turn ordinary everyday activities at home and at work into extraordinary experiences.

Even today customers are enjoying unique and innovative digital experiences due smarter data networks and devices…driving the need for Communication Service Providers (CSP), which has guided the world move from a voice-centric 2G world, through 3G, now 4G and on towards 5G, to embrace next-generation solutions by building bridges between technology, data, customers, efficient processes and new ideas.

An ideal Telco in 2020 will focus on offering highly automated digital channels for superior customer interaction. This is where Next-gen Digital OSS/BSS Platform will streamline Telcos Journey towards becoming Digital Service Provider (DSP).

This requires a CSP to go beyond the convergence of networks and services, as it involves new way to connect/interact with their customers, use analytical intelligence and reinvent simplified business processes to enhance customer engagement and a rewarding digital brand.

But they need future proof software and digital solutions to monetize their investment…

Sterlite Tech a ‘visionary’ in Gartner Magic Quadrant is helping Service providers ease through this transformation with ‘BSS of the Future’…allowing new kind of partnerships (B2B, B2C), agility (omni-channel – onboarding to self-support) and operation optimization and importantly the speed and intelligence to respond to the New age customer and technologies

BSS of the future has system approach to the key functions – System of records, System of Engagement and System of Intelligence. The 3 systems interacts seamlessly for:

Digital experience digitizing entire customer life-cycle management with Omni-channel experience across all touchpoints through end-to-end integrated platform.

Gain Agility with DevOps which helps in deploying updates in less than 1 hour, reduce troubleshoot time from 5-15 days to 8 hours and automates all test cases with extensive code coverage. And Product Catalog management: manages multiple catalogs to provide consistent content across all customer touch points and helps in Offer Creation, Pricing, discount and personalization.

Insight delivers measurable and competitive differentiation based on real-time analytics to anticipate, influence, and optimize customer experience

An ideal digital OSS /BSS application Sterlite reduces Telco Capex, offers Agility for roll outs, is compatible with hybrid ecosystem, and offers ease of integration with existing and future platforms… Creating a unique connected world with richer, faster and more intelligent interactions and experiences

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