Tag Archive for Self Care

Next Gen O/BSS can seize the Broadband opportunity for operators

Next Gen O/BSS can seize the Broadband opportunity for operators

                  The Wireline broadband connectivity is providing a host of new opportunities to every corner of the world. The high speed Internet has led to the spread of information at lightning speed, resulting in the development of knowledge societies, which eventually leads to a connected world and Read More

Mobile Apps–Money Spinner for Telco’s

Mobile Apps-Money Spinner for Telco’s

Jerry has been helping his ill father to manage his mobile bills. In the month of March Jerry’s father was wrongly billed for a service which he did not subscribe. To get the charges reversed, Jerry called operators customer care. He had to wait for 3 minutes and listen to promotional IVRs to connect to Read More

Self Care Service the next frontier in enhancing profitability for telecoms

With the exponential growth of smartphones and next generation networks, operators are looking for smarter ways to connect and engage with their subscribers and this is where the concept of ‘self-care’ is helping operators in terms of uplifting their APRU by enabling self-service user interface. At a time when end customers look for better experience Read More