Tag Archive for Mobile Self Care

Why seamless self-care should be a top priority for telcos?

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     In the last few years, the impact of digital technology and the need for digital transformation have been the hot topics in almost all industry forums and events. This is mainly because, the wider application of digital technology and the way it extends the scope of existing technologies have made it imperative for all industries Read More

Serving customer an experience,the Omni-channel way

Serving customer an experience, the Omni-channel way

It is rightly said that “It takes months to find a customer and only seconds to lose one”. In today’s digital era, all products and services should be ‘Served’ keeping the customer at the centre of the product offering. Telco customers are no different, they want the access to operator’s services at a time and Read More

Next Gen O/BSS can seize the Broadband opportunity for operators

Next Gen O/BSS can seize the Broadband opportunity for operators

                  The Wireline broadband connectivity is providing a host of new opportunities to every corner of the world. The high speed Internet has led to the spread of information at lightning speed, resulting in the development of knowledge societies, which eventually leads to a connected world and Read More

Indian DTH Operators: Evolve to differentiate

Indian DTH Operators: Evolve to differentiate

Direct-to-home (DTH) operators have successfully reached out to every nook and corner; be it rural India or sky scrapers in Delhi, with its easy setup, interactive services and competitive offerings. There are in all 7* Indian DTH operators: Dish TV, Tata Sky, Airtel digital TV, Sun Direct, Videocon d2h, Reliance Digital TV, DD Free Dish Read More

Mobile Apps–Money Spinner for Telco’s

Mobile Apps-Money Spinner for Telco’s

Jerry has been helping his ill father to manage his mobile bills. In the month of March Jerry’s father was wrongly billed for a service which he did not subscribe. To get the charges reversed, Jerry called operators customer care. He had to wait for 3 minutes and listen to promotional IVRs to connect to Read More

Customer Experience – a key MVNO Differentiator – To win in the competitive battlefield

Customer Experience- a key MVNO Differentiator

The number of Mobile Virtual Network Operators (MVNO) are on the rise, as they make better business sense. But to stay ahead and remain competitive, MVNOs need to focus on creating a differentiated customer experience. Here’s the prime reason – Offering low cost innovative services that once made the MVNOs successful are no longer a Read More

Bill Shock Prevention! Take the Shock away

Bill Shock Prevention! Take the Shock away…

     Let me share a scenario – Mary a postpaid customer received her bill, she noticed she was unexpectedly charged $34,000 for international data and texting while visiting her sister in Haiti after the 2009 earthquake. Mary was clueless and was shocked to see the usage charges. As a result, neither did she pay those bills Read More

6 Reasons to choose Mobile Self Care over Traditional Customer Care

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    With the exponential growth of Smartphone users, operators are looking for ways and means to proactively communicate and engage with their customers. In addition to the traditional ways of communicating with the users, a latest customer care tool has opened up new avenues for such communication. A support tool trend of Mobile Self Care is Read More

Self Care Service the next frontier in enhancing profitability for telecoms

With the exponential growth of smartphones and next generation networks, operators are looking for smarter ways to connect and engage with their subscribers and this is where the concept of ‘self-care’ is helping operators in terms of uplifting their APRU by enabling self-service user interface. At a time when end customers look for better experience Read More