Tag Archive for Customer experience

The A.B.C. for Wi-Fi Monetization

The A.B.C. for Wi-Fi Monetization

Analytics, Branding and Advertisements, Captive Portal Once considered “the other” technology, Wi-Fi, now has entered into the main line strategies of telcos. As, Wi-Fi has come to rescue to cope up with the tremendous surge in the mobile data traffic. Moreover, the rapid and exponential growth in the digitalization of various enterprises, businesses, and organizations Read More

Serving customer an experience,the Omni-channel way

Serving customer an experience, the Omni-channel way

It is rightly said that “It takes months to find a customer and only seconds to lose one”. In today’s digital era, all products and services should be ‘Served’ keeping the customer at the centre of the product offering. Telco customers are no different, they want the access to operator’s services at a time and Read More

Catch the next wave of Wi-Fi Solutions Revolution

Catch the next wave of Wi-Fi Revolution

Meet us at Wireless Global Congress, Liverpool Global Wi-Fi Market is forecasted to grow to 33.6 Billion USD by 2020 [1]. Ever imagined what would be your share from this anticipated net worth? With the digitization fuelling in, by 2020, smartphones will represent 48.1% of global mobile-connected devices in use, and generate 80.8% of total Read More

Wi-Fi Portals-Enabling CSPs to create a lasting impression

Wi-Fi Portals - Enabling CSPs to create a lasting impression

         It is rightly said, “You never get a second chance to make the first impression”. This thought very well holds true for the CSPs as well in terms of creating their impression on their customers. There are many customer facing platforms in the market which helps CSPs to befriend their customer by making their user Read More

Reloading Wi-Fi Offload – It’s show time for Telcos with Mobile Wi-Fi Convergence

Reloading Wi-Fi Offload – It’s show time for Telcos with Mobile Wi-Fi Convergence

     The digital era has empowered us with the ability to stay connected while mobile. Handheld smart devices has led to explosive surge in consumption of mobile data coupled with easy access to bandwidth intensive applications, which has resulted into clogging of mobile networks. A worrying situation for Telcos, indeed! Suddenly, Wi-Fi, a decades old technology Read More

Know 4 ways how Wi-Fi is smarter in monetisation models

Know 4 ways how Wi-Fi is smarter in monetisation models

      A t-shirt proclaimed ‘I don’t need you, I have Wi-Fi’. In this digital world, Wi-Fi is almost the staple bread of the data hungry world.  With such flair, Wi-Fi has taken the telecom landscape by storm reshaping and impacting the strategies for many telcos. Moreover, in the buzz of many cities from across the globe Read More

In Telecom change is constant. Customers are not!

in-telecom-change-is-constant-customers-are-not

      The rapidly evolving telecom market and the evolving business models have customer expectations charged up from getting the services delivered from near real time to pure real time. With the industry taking shape and focus shifting to Digital transformation, analytics, M2M / IoT, Cloud / NFV as well as Multi-channel customer engagement platforms being launched, Read More

How Wi-Fi Calling is finding its voice?

The exponential increase in the smart devices and falling call rates is pushing the voice usage services multi-folds. While voice communications continue to evolve we have entered a new era, with Wi-Fi Calling. With Wi-Fi coming in to complement existing networks and helping keep the user connected with better quality, the rise of Wi-Fi Calling Read More

MWC 2016 key take-away: Know how CSPs can Innovate, Optimize and Differentiate in a Wi-Fi World

mwc-2016-key-take-away-know-how-csps-can-innovate-optimize-and-differentiate-in-a-wi-fi-world

     With the Mobile World Congress 2016 is abuzz as the event reaches its culmination. We have been able to witness new technological advancement, demos, several product launches, exciting announcements for the road ahead. The entire mobile industry is embarking on the journey of transformation and pioneering the digital disruption. Looking closely at the snapshot of Read More

Seize the Wi- Fi moment at MWC 2016

seize-the-wi-fi-moment-at-mwc-2016

As the Mobile market continues to mature up more revenue opportunities are generated for mobile network operators, who are raring to monetize services. This is very well evident in the trend – everything is mobile, be it Finance, Healthcare, Education, Communication, Security, Home automation. Few new services are untouched by a mobile component, which is Read More