Archive for Online Charging

Customer Experience at the center of transformation for CSP to DSP

‘Customer Experience’ at the center of transformation for CSP to DSP

Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, Read More

3 pillars of BSS transformation: Agility, Customer experience, Efficiency

History suggests that CSPs have a pedigree of innovation and adaptation to changing dynamics. Even as consumers we have witnessed, accompanying changes in CSPs efficiency with the network, technology and the customer base. CSPs braced technologies, which made them more efficient, faster and more profitable – improvements to the customer proposition were incidental. However, evolving Read More

Telcos 2020 and OSS/BSS of future

telcos-2020-and-oss-bss-of-future

There are major trend that will impact the explosion of connected devices and add billions of new connected data sources globally by 2020:5G, M2M, IoT, Smart Cities, AI and VR. The upswing of all of these devices will be an astronomical growth in data volumes; we will quickly push through exabyte volumes and enter the Read More

Are MVNOs more relevant in matured markets?

Are MVNOs more relevant in matured markets?

                              In a fiercely competitive telecom landscape Mobile Virtual Network Operator (MVNOs) are budding up pretty quickly, as they make better business sense. MVNOs essentially resell voice and data services of a larger operator. Several reasons why MNO’s allow such MVNOs Read More

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

      On one hand, operators are facing a huge ask to lower customer churn and on another, with the launch of high-speed data services, traditional voice and SMS services have taken a huge hit, resulting in lowering the overall ARPU for the operators. Although, all industries face “Churn” but it is more acute in DTH, Telco, Read More

Achieve Data Monetization with Effective Quota Management

Achieve Data Monetization with Effective Quota Management

        For telecom operators the marginal growth of data revenue share, in the realm of high opex and always on-the-toe competition, is an encouraging trend; hence they are in immense need to channelize every data monetization opportunity. Evident in deep customisation to upsell/cross-sell user plans, family packs, add-on service packs, time-of-day plans, smartbytes or additional usage Read More

Every byte counts!

Every byte counts!

Almost 23 years back, CERN made the World Wide Web technology available to everyone at no cost. Since then the internet has taken our world by storm, affecting every aspect of our personal as well as professional lives. It has completely revolutionized the way we communicate through online calls, social media or messaging apps. In Read More

Real Time Billing for greater experience and retention

Real Time Billing for greater experience and retention

       In the backdrop of revival of global economy, the world is rapidly adapting digital technologies as the engine of growth and limitless opportunities. The digital economy has completely redefined the way consumers communicate on networks. Consumers today are getting used to real time information and access to operators’ services, need multiple digital channels like self Read More

Analytics and IP Log Management System: A mandate to succeed

Analytics and IP Log Management System A mandate to succeed

     Like any other tool, internet can also be misused, abused to gain unfair advantage. According to Cisco Visual Networking Index: Forecast and Methodology, 2015–2020 – By the end of 2016, global IP traffic will reach 1.1 ZB (Zettabyte) per year, or 88.7 EB (Exabyte) per month, and by 2020 global IP traffic will reach 2.3 Read More

Are IP Networks merely ‘Dumb tubes’ ?

are-ip-networks-merely-'dumb-tubes'?

    Why despite increasing market base, Telecom operators are under tremendous pressure to better their ROI from core infrastructure investments? Having invested billions of dollars in setting up the Network Infrastructure and other support services operators are still not able to leverage them for better margins. On the other hand OTT players and useers are leveraging Read More