Archive for Mobile App

Serving customer an experience,the Omni-channel way

Serving customer an experience, the Omni-channel way

It is rightly said that “It takes months to find a customer and only seconds to lose one”. In today’s digital era, all products and services should be ‘Served’ keeping the customer at the centre of the product offering. Telco customers are no different, they want the access to operator’s services at a time and Read More

Reloading Wi-Fi Offload – It’s show time for Telcos with Mobile Wi-Fi Convergence

Reloading Wi-Fi Offload – It’s show time for Telcos with Mobile Wi-Fi Convergence

     The digital era has empowered us with the ability to stay connected while mobile. Handheld smart devices has led to explosive surge in consumption of mobile data coupled with easy access to bandwidth intensive applications, which has resulted into clogging of mobile networks. A worrying situation for Telcos, indeed! Suddenly, Wi-Fi, a decades old technology Read More

Mobile Apps–Money Spinner for Telco’s

Mobile Apps-Money Spinner for Telco’s

Jerry has been helping his ill father to manage his mobile bills. In the month of March Jerry’s father was wrongly billed for a service which he did not subscribe. To get the charges reversed, Jerry called operators customer care. He had to wait for 3 minutes and listen to promotional IVRs to connect to Read More

Wi-Fi Wallets – Traversing the uncharted arena

Wi-Fi Wallets – Traversing the uncharted arena

Millennial smart technology users expect businesses to understand and pamper them. For financial institutions, telecom operators and retailers, this means creation of immersive and integrated digital experiences that are individually relevant, context-aware, easy to consume and rich in range.  An innovative payment methodology which can embrace all aspects of this engagement – be it security, Read More

Customer Experience – a key MVNO Differentiator – To win in the competitive battlefield

Customer Experience- a key MVNO Differentiator

The number of Mobile Virtual Network Operators (MVNO) are on the rise, as they make better business sense. But to stay ahead and remain competitive, MVNOs need to focus on creating a differentiated customer experience. Here’s the prime reason – Offering low cost innovative services that once made the MVNOs successful are no longer a Read More

Christmas. Customers. Connectivity: Transform In-store Experience with Wi-Fi this season

Christmas. Customers. Connectivity. Transforming In-store Experience with Wi-Fi this season

Shopping during festive holidays means an endless series of purchase decisions. When Christmas is around, the primary motive of the consumers is to get the best possible offers and for the retailers it is to offer the best deals. Shoppers today realize the significance of information and are increasingly relying on the smart devices for Read More

Rising Wi-Fi opportunities to boost profitability

Rising Wi-Fi opportunities to boost profitability

      With Wi-Fi deployments making huge strides across the globe, the Wi-Fi platform is also evolving rapidly. It is poised to revolutionize the services Wi-Fi can launch. This advancing Wi-Fi landscape offers new opportunities for service providers to drive higher profitability. Here are a few noteworthy options which can enable service providers to propel ahead with Read More

Mobile Wi-Fi ‘App’tamin to offload traffic and improve revenues

Mobile Wi-Fi 'App'tamin to offload traffic and improve revenues

Enabling seamless one touch connection for Data offload and Public Wi-Fi We are living in an ‘Appified’ world. There is no doubt Apps have become an essential Vitamin – an Apptamin for our smart devices. Apps are found not just in our phones, but also in our wearable devices, cars etc. Apps are primary ways Read More

Robust Internet Access Management help ISPs to optimize bandwidth and better ROI

Robust Internet Access Management help ISPs to optimize bandwidth and better ROI.

Many Internet Service Providers (ISPs) fail to provide flawless internet connectivity to users due to some common reasons, which include improper control on bandwidth management, billing services, preventing revenue leakages or network security. With evolution of latest handheld devices and Wi-Fi technology, the demand for more bandwidth is never ending. ISPs have to optimize the Read More

An ‘App’ic story: Mobile Apps rejuvenating the Wi-Fi ecosystem

App-ic-story

      In today’s scenario, telecom operators are looking forward to extending their reach, while adding value towards their customers in order to revitalize their growth strategy. And Wi-Fi is becoming quite central to achieve this goal. Wi-Fi is fast becoming ubiquitous. People constantly scan for Wi-Fi hotspots and are looking for free Wi-Fi wherever possible. It Read More