Archive for Elite CSM

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

      On one hand, operators are facing a huge ask to lower customer churn and on another, with the launch of high-speed data services, traditional voice and SMS services have taken a huge hit, resulting in lowering the overall ARPU for the operators. Although, all industries face “Churn” but it is more acute in DTH, Telco, Read More

Achieve Data Monetization with Effective Quota Management

Achieve Data Monetization with Effective Quota Management

        For telecom operators the marginal growth of data revenue share, in the realm of high opex and always on-the-toe competition, is an encouraging trend; hence they are in immense need to channelize every data monetization opportunity. Evident in deep customisation to upsell/cross-sell user plans, family packs, add-on service packs, time-of-day plans, smartbytes or additional usage Read More

Know Carrier NFV and the Orchestration Intricacies

Carriers are witnessing a trend that’s transformational rather than incremental in nature. Changing the way it’s deployed, managed and operated. This overhauling trend is “NFV – Network Function Virtualization”. Traditional architecture has long deployment cycles, costly replacements/add-ons to meet new requirements.  With limited capability to adapt dynamically to new service opportunities and use cases, inflexibilities Read More

Are IP Networks merely ‘Dumb tubes’ ?


    Why despite increasing market base, Telecom operators are under tremendous pressure to better their ROI from core infrastructure investments? Having invested billions of dollars in setting up the Network Infrastructure and other support services operators are still not able to leverage them for better margins. On the other hand OTT players and useers are leveraging Read More

Is IOT Safe?


Source ( Internet Of Things (IOT), this phrase has been in a lot of disussion in the past few years, but there has not been a singular definition on what the term actually means. The Internet of Things (IoT) is the network of physical objects that contain embedded technology to communicate and sense or interact Read More

How Intelligent AAA Can Re-imagine User Experience for Operators

At a time when telecom operators and communication service providers increasingly look for better ways to elevate the level of customer experience and deliver true mobility, smart AAA functionalities can create a solid platform. The operators can deliver a true next generation customer experience to their subscribers on such platforms. Fast emergence of next generation Read More