Archive for Telco Commerce

Customer Experience at the center of transformation for CSP to DSP

‘Customer Experience’ at the center of transformation for CSP to DSP

Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, Read More

Digitalizing the Analogue assets or really going the Digital way?

Digitalizing the Analogue assets or really going the Digital way ?

Since the advent of Internet era, Telecommunication has been by far one of the most exciting and challenging sectors that survives and thrives on continuous innovation. Today, CSPs are facing tough times in keeping pace with the speed of transformation to Digital Service Providers (DSPs), which essentially means offering a digital experience in real time Read More

Telco Digitization: Partners in growth

Telco Digitization: Partners in growth

Partners front end services or products, which are key to the continued business success. Nurturing partners and profitability is critical to forming and retaining the valuable partnerships. Low partner profitability due to reasons like mismanagement, slow technology upgrades can lead to dissatisfaction and eventual loss of valuable partnerships; affecting service levels, revenues and margins. Before Read More

Launching Telco 2.0 with Digital Commerce

launching-telco-2-0-with-digital-commerce

      In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, Read More