Archive for Digital Commerce

Telco 2.0: For extraordinary customer experiences


      The world is predicted to have 50 billion connected devices by 2020 thus, creating a unique connected world with richer, faster and more intelligent interactions and experiences. New platform to communicate are making a better world with increased connectivity that can turn ordinary everyday activities at home and at work into extraordinary experiences. Even today customers Read More

Significance of Self-Care in Digital Transformation Era

Significance of Self-Care in Digital Transformation Era

Telecom landscape is changing with exponential growth in smartphone usage. Operators are looking for smarter ways to use digital technologies to connect and engage with subscribers. It is time for telecom operators to widen their portfolio of self-care applications to enable automated interactions and provide seamless customer experience. In our previous blog – Why seamless Read More

Why seamless self-care should be a top priority for telcos?


     In the last few years, the impact of digital technology and the need for digital transformation have been the hot topics in almost all industry forums and events. This is mainly because, the wider application of digital technology and the way it extends the scope of existing technologies have made it imperative for all industries Read More

Customer Experience at the center of transformation for CSP to DSP

‘Customer Experience’ at the center of transformation for CSP to DSP

Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, Read More

Digitalizing the Analogue assets or really going the Digital way?

Digitalizing the Analogue assets or really going the Digital way ?

Since the advent of Internet era, Telecommunication has been by far one of the most exciting and challenging sectors that survives and thrives on continuous innovation. Today, CSPs are facing tough times in keeping pace with the speed of transformation to Digital Service Providers (DSPs), which essentially means offering a digital experience in real time Read More



Telecom industry is at the forefront of leading the transformation the world is witnessing. With the evolving technologies and surging demand for data, solution providers will be addressing the needs of expanding broadband infrastructure and as well as business enablement requirements. The telecom focused companies may need to offer capabilities which straddle across all the Read More

Telco Digitization: Partners in growth

Telco Digitization: Partners in growth

Partners front end services or products, which are key to the continued business success. Nurturing partners and profitability is critical to forming and retaining the valuable partnerships. Low partner profitability due to reasons like mismanagement, slow technology upgrades can lead to dissatisfaction and eventual loss of valuable partnerships; affecting service levels, revenues and margins. Before Read More

Launching Telco 2.0 with Digital Commerce


      In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, Read More