Archive for Billing & Revenue Management

Telco 2.0: For extraordinary customer experiences


      The world is predicted to have 50 billion connected devices by 2020 thus, creating a unique connected world with richer, faster and more intelligent interactions and experiences. New platform to communicate are making a better world with increased connectivity that can turn ordinary everyday activities at home and at work into extraordinary experiences. Even today customers Read More

Centralized Product Catalog – A pre-requisite for operational efficiency

Centralized Product Catalog – A pre-requisite for operational efficiency

        In today’s real-time data driven operator scenario, every telecom service must create next generation products and services in shorter time to derive ability of differentiating products and services, and gain the agility needed to succeed against competitors while maximizing their revenue streams. Below are few drawback of maintaining multiple product catalogs: Operational difficulty: Various products Read More

Customer Experience at the center of transformation for CSP to DSP

‘Customer Experience’ at the center of transformation for CSP to DSP

Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, Read More

Digitalizing the Analogue assets or really going the Digital way?

Digitalizing the Analogue assets or really going the Digital way ?

Since the advent of Internet era, Telecommunication has been by far one of the most exciting and challenging sectors that survives and thrives on continuous innovation. Today, CSPs are facing tough times in keeping pace with the speed of transformation to Digital Service Providers (DSPs), which essentially means offering a digital experience in real time Read More

3 pillars of BSS transformation: Agility, Customer experience, Efficiency

History suggests that CSPs have a pedigree of innovation and adaptation to changing dynamics. Even as consumers we have witnessed, accompanying changes in CSPs efficiency with the network, technology and the customer base. CSPs braced technologies, which made them more efficient, faster and more profitable – improvements to the customer proposition were incidental. However, evolving Read More

MVNOs resurgence in India

MVNOs resurgence in India

       With 1.2Bn telecom subscriptions India’s telecom market is 2nd largest in the world after China. It can, perhaps, be characterized as large and over competitive market due to high density of service providers leading to one of the lowest call rates, consequently, declining revenues, higher operating and high regulatory costs above all this. Moreover, the Read More

Telcos 2020 and OSS/BSS of future


There are major trend that will impact the explosion of connected devices and add billions of new connected data sources globally by 2020:5G, M2M, IoT, Smart Cities, AI and VR. The upswing of all of these devices will be an astronomical growth in data volumes; we will quickly push through exabyte volumes and enter the Read More

Rise of MVNO market in Malaysia, Singapore, and Thailand

Rise of MVNO market in Malaysia, Singapore, and Thailand

MVNOs have been around since the launch of first Mobile Virtual Network Operator (MVNO) i.e. Virgin Mobile, UK in 1999. According to GSMA intelligence, as of the end of 2015, the world’s Mobile Network Operator (MNOs) hosted 1038 MVNOs and 277 MNO sub-brands. But the recent gains – according to latest estimates the global MVNO Read More



Telecom industry is at the forefront of leading the transformation the world is witnessing. With the evolving technologies and surging demand for data, solution providers will be addressing the needs of expanding broadband infrastructure and as well as business enablement requirements. The telecom focused companies may need to offer capabilities which straddle across all the Read More

MVNOs: DIGITIZE to Create YOUR Niche

MVNOs: DIGITIZE to Create YOUR Niche

Brick and mortar stores nowadays have a tough competition from Digital stores to sell products and services. In the digital era, Internet has changed the way we live, work and communicate. Nowadays, we can do almost everything over the internet, be it ordering a burger, buying a mobile, chatting with friends, sharing videos, watching movies Read More