Wi-Fi is calling. Are CSPs listening?

Wi-Fi is calling. Are CSPs listening?

Communication service providers are leading the digital transformation but also have to calibrate business strategies as per evolving trends. Voice is alive but the mobile voice revenues are declining in the highly competitive mobile industry. Data revenues are increasing, but they may not be able to offset the loss in voice revenues. While a few Read More

A Journey from ISP to MSO

A Journey from ISP to MSO

There are over 3.42 billion internet users, and it is expected that data consumption will surpass the 1000 Exabyte’s [EB] threshold. The data consumption is increasing at a staggering pace, but surprisingly Internet Service Providers’ ARPU is not. Due to fierce competition from Telcos, MSOs, OTT Players users are spoilt for choice resulting into high Read More

What role O/BSS partner can play in MVNO’s success?

What role O/BSS partner can play in MVNO’s success?

      By 2020 global MVNO market is expected to be worth USD 73 Billion and number of subscribers to exceed 300 million, growing at a CAGR of 10%. What gives them an edge over mobile network operators (MNOs) is their agile infrastructure and their ability to offer niche and innovative products. So what are key steps Read More

Operator need to transform Service Provisioning into Service Enabling

Operator need to transform Service Provisioning into Service Enabling

      With the ever growing adoption of smart mobile devices, the demand for Wi-Fi access to stay connected to the internet regardless of the location (airport, stadium, public events, hotels or travel etc.) is also increasing. Although networks like 3G and 4G are now available at most of the countries, it is interesting to know Wi-Fi Read More

NFV Promises Express Delivery

NFV Promises Express Delivery

Smartphones brought in data tsunami, which the operators are still struggling to get out off and the era of digital immediacy has again disrupted the flow. The customer is now more aware and highly demanding as he has much more to choose from and consume. The customers are changing. They have moved ahead and transformed Read More

Will Telcos seize the Indian MVNO opportunity?

Will Telcos seize the Indian MVNO opportunity?

       The Telecom landscape in India can be characterized by large but an overcrowded operator market with lowest call rates, declining revenues, higher operating and regulatory costs. Moreover, the operators here have witnessed a steep fall in margins and has lowest ARPU in the world, i.e. nearly one-third and one-tenth the average in developing & developed Read More

Telco Digitization: Partners in growth

Telco Digitization: Partners in growth

Partners front end services or products, which are key to the continued business success. Nurturing partners and profitability is critical to forming and retaining the valuable partnerships. Low partner profitability due to reasons like mismanagement, slow technology upgrades can lead to dissatisfaction and eventual loss of valuable partnerships; affecting service levels, revenues and margins. Before Read More

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

      On one hand, operators are facing a huge ask to lower customer churn and on another, with the launch of high-speed data services, traditional voice and SMS services have taken a huge hit, resulting in lowering the overall ARPU for the operators. Although, all industries face “Churn” but it is more acute in DTH, Telco, Read More

Launching Telco 2.0 with Digital Commerce

launching-telco-2-0-with-digital-commerce

      In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, Read More

Unified AAA: Silo-ed Systems are a thing of the past

Unified AAA: Silo-ed Systems are a thing of the past

Authentication, Accounting and Authorization (AAA) of users are business critical processes for communication service providers (CSPs) as they identify the user, authorize the user to access resources and account him for the services used. From the early days of Dial-Up technology, operators are investing in AAA servers.  However, the times are now changing; CSPs keep Read More