Two pronged approach to Maximize CSPs’ Customer Lifetime Value

Two pronged approach to Maximize CSPs’ Customer Lifetime Value

      On one hand, operators are facing a huge ask to lower customer churn and on another, with the launch of high-speed data services, traditional voice and SMS services have taken a huge hit, resulting in lowering the overall ARPU for the operators. Although, all industries face “Churn” but it is more acute in DTH, Telco, Read More

Launching Telco 2.0 with Digital Commerce

launching-telco-2-0-with-digital-commerce

      In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, Read More

Unified AAA: Silo-ed Systems are a thing of the past

Unified AAA: Silo-ed Systems are a thing of the past

Authentication, Accounting and Authorization (AAA) of users are business critical processes for communication service providers (CSPs) as they identify the user, authorize the user to access resources and account him for the services used. From the early days of Dial-Up technology, operators are investing in AAA servers.  However, the times are now changing; CSPs keep Read More

MVNOs: A growing opportunity

MVNOs: A growing opportunity

Mobile virtual network operators (MVNO), are wireless communication providers that do not own the underlying hardware and infrastructure. Rather, MVNOs tend to lease and obtain bulk access to mobile network operators (MNOs). With this model, MVNOs create lean businesses, and MNOs monetize unused bandwidth. While the model is centred on utilization of unused bandwidth, it Read More

Achieve Data Monetization with Effective Quota Management

Achieve Data Monetization with Effective Quota Management

        For telecom operators the marginal growth of data revenue share, in the realm of high opex and always on-the-toe competition, is an encouraging trend; hence they are in immense need to channelize every data monetization opportunity. Evident in deep customisation to upsell/cross-sell user plans, family packs, add-on service packs, time-of-day plans, smartbytes or additional usage Read More

MVNOs: DIGITIZE to Create YOUR Niche

MVNOs: DIGITIZE to Create YOUR Niche

Brick and mortar stores nowadays have a tough competition from Digital stores to sell products and services. In the digital era, Internet has changed the way we live, work and communicate. Nowadays, we can do almost everything over the internet, be it ordering a burger, buying a mobile, chatting with friends, sharing videos, watching movies Read More

The case for convergent billing

The case for convergent billing

          The need for convergent charging has been a fairly simple one: telecom companies have been adding subscribers, and with that a growing market of diverse services. Billing and charging are critical components to any telecom infrastructure, and using convergent charging is a mechanism that will help drive simplicity and flexibility through a consolidated means Read More

Telecom 2020: The future and beyond

Telecom 2020: The future and beyond

      For the last two decades, the telecom industry has been driven primarily by continuous technical transformation, and the disruptions in the need to access information. Now, with the industry having matured significantly, the new waves of growth will hinge on service led models – models that are tied to consumption patterns than technical innovation. Such Read More

Here’s why Wi-Fi is key enabler of IoT and M2M revolution

Here's why Wi-Fi is key enabler of IoT and M2M revolution

      The Internet of Things (IoT) has industry experts and consumers excited. Pegged as the next industrial revolution, or ‘the new internet’, IoT will lay the foundation of how businesses, governments and consumers interact with the world in near future. Research by Business Insider Intelligence projects over 34 billion devices connected to the internet by 2020 Read More

A New Paradigm in Billing and Revenue Assurance

A New Paradigm in Billing and Revenue Assurance

      To say that the telecom industry has grown, might be an understatement. Worldwide, there are 50 billion connected devices. Consumer demand for all things internet and mobile has seen unprecedented growth. And, with the advent of the internet of things (IoT), demand for internet and allied services (such as Public Wi-Fi) is only going to Read More