Telco 2.0: For extraordinary customer experiences

telco-2-0-for-extraordinary-customer-experiences

      The world is predicted to have 50 billion connected devices by 2020 thus, creating a unique connected world with richer, faster and more intelligent interactions and experiences. New platform to communicate are making a better world with increased connectivity that can turn ordinary everyday activities at home and at work into extraordinary experiences. Even today customers Read More

Significance of Self-Care in Digital Transformation Era

Significance of Self-Care in Digital Transformation Era

Telecom landscape is changing with exponential growth in smartphone usage. Operators are looking for smarter ways to use digital technologies to connect and engage with subscribers. It is time for telecom operators to widen their portfolio of self-care applications to enable automated interactions and provide seamless customer experience. In our previous blog – Why seamless Read More

Why seamless self-care should be a top priority for telcos?

why-seamless-self-care-should-be-a-top-priority-for-telcos

     In the last few years, the impact of digital technology and the need for digital transformation have been the hot topics in almost all industry forums and events. This is mainly because, the wider application of digital technology and the way it extends the scope of existing technologies have made it imperative for all industries Read More

Partner Management in the era of Digital Convergence

Partner Management in the era of Digital Convergence

           How a robust partner management system helps CSPs ensure profitability and help in retaining right partnerships With the increasing use of smart devices and high-speed internet, consumers are accessing an extensive list of online services that are impacting and redefining the way they perceive day-to-day activities. The changing digital landscape and the increasing demand Read More

Guest Wi-Fi Solution: Communication Service Provider’s new growth opportunity

Guest Wi-Fi Solution: Communication Service Provider’s new growth opportunity

        ‘Wi-Fi’ has become synonymous to internet. Although there are 3G/4G and broadband networks the most preferred one remains Wi-Fi due to its flexibility, agility and freedom of accessing high quality internet. Unlike GSM networks, Wi-Fi can reach in-premise as well as remote regions with backhaul infrastructure support. Urban users are particularly more intense consumers whether Read More

Centralized Product Catalog – A pre-requisite for operational efficiency

Centralized Product Catalog – A pre-requisite for operational efficiency

        In today’s real-time data driven operator scenario, every telecom service must create next generation products and services in shorter time to derive ability of differentiating products and services, and gain the agility needed to succeed against competitors while maximizing their revenue streams. Below are few drawback of maintaining multiple product catalogs: Operational difficulty: Various products Read More

SDN and NFV: The mantra for customer centric CSPs

SDN-NFV-On-Cloud

       One of the significant catalyst to hasten the historical transformation in Communication services is the shift from infrastructure to the software-defined technology – a programmable model, pioneered by the leading cloud providers. How the Communication Service provider (CSP) design and deploy this transition will define their business to survive and thrive in the coming years. Read More

Customer Experience at the center of transformation for CSP to DSP

‘Customer Experience’ at the center of transformation for CSP to DSP

Communication Service Providers (CSPs) have laid the networks for a connected world. They have matured up from providing basic Voice and SMS services to offering high speed data, which has opened up access to new ways and means – OTT and other value added services. This has led to decline in traditional source of revenues, Read More

Digitalizing the Analogue assets or really going the Digital way?

Digitalizing the Analogue assets or really going the Digital way ?

Since the advent of Internet era, Telecommunication has been by far one of the most exciting and challenging sectors that survives and thrives on continuous innovation. Today, CSPs are facing tough times in keeping pace with the speed of transformation to Digital Service Providers (DSPs), which essentially means offering a digital experience in real time Read More

3 pillars of BSS transformation: Agility, Customer experience, Efficiency

History suggests that CSPs have a pedigree of innovation and adaptation to changing dynamics. Even as consumers we have witnessed, accompanying changes in CSPs efficiency with the network, technology and the customer base. CSPs braced technologies, which made them more efficient, faster and more profitable – improvements to the customer proposition were incidental. However, evolving Read More